Privacy Policy

Last Updated: May 2026

At Etoile Polyclinic, we are committed to protecting the privacy, confidentiality, and security of our patients, website visitors, and service users. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you access our website, communicate with us, or use our healthcare and aesthetic services.

This policy is designed in accordance with applicable laws and healthcare privacy standards in the United Arab Emirates, including UAE data protection regulations.  

1. Information We Collect

We may collect and process the following categories of information:

Personal Information

  • Full name
  • Phone number
  • Email address
  • Date of birth
  • Gender
  • Appointment details
  • Medical inquiries submitted through forms
  • Communication preferences

Medical & Health Information

Where necessary for treatment or consultation purposes, we may collect:

  • Medical history
  • Treatment records
  • Photographs related to aesthetic or dermatological procedures
  • Health assessments
  • Prescription or treatment information

Technical Information

When visiting our website, certain information may automatically be collected, including:

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Cookies and analytics information

2. How We Use Your Information

We use your information for purposes including:

  • Scheduling and managing appointments
  • Providing medical, dental, dermatology, and aesthetic services
  • Responding to inquiries and requests
  • Improving our website and patient experience
  • Sending appointment reminders or clinic updates
  • Maintaining medical records as required by UAE healthcare regulations
  • Ensuring patient safety and quality assurance
  • Marketing communications where consent has been provided

We do not sell or rent your personal information to third parties.

3. Medical Confidentiality

Etoile Polyclinic respects strict medical confidentiality standards.

All patient medical records and treatment information are handled securely and accessed only by authorized healthcare professionals or administrative personnel who require the information to perform their duties.

Any before-and-after treatment photographs or testimonials used for marketing purposes will only be published with the patient’s prior written consent.

4. Sharing of Information

Your information may only be shared:

  • With healthcare professionals involved in your treatment
  • With laboratories or medical partners necessary for patient care
  • Where required by UAE law or regulatory authorities
  • With secure service providers supporting clinic operations

All third parties handling data on our behalf are expected to maintain appropriate confidentiality and security measures.

5. Data Security

We implement appropriate technical, administrative, and organizational safeguards to protect your information from:

  • Unauthorized access
  • Misuse
  • Loss
  • Disclosure
  • Alteration
  • Destruction

While we strive to use commercially acceptable security methods, no internet transmission or electronic storage system can be guaranteed as completely secure.

6. Cookies & Website Analytics

Our website may use cookies and analytical tools to:

  • Improve website functionality
  • Understand visitor behavior
  • Enhance user experience
  • Measure marketing performance

You may disable cookies through your browser settings; however, some website features may not function properly.

7. Your Rights

Subject to applicable UAE laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Withdraw consent for marketing communications
  • Request deletion of certain personal data where legally permitted

Requests may be submitted through the clinic’s official contact channels.

8. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or external services. Etoile Polyclinic is not responsible for the privacy practices or content of external websites.

9. Children’s Privacy

Our services are not intended for minors without parental or legal guardian involvement. Information relating to minors may only be processed with appropriate authorization.

10. Data Retention

We retain personal and medical information only for as long as necessary:

  • To provide healthcare services
  • To comply with UAE healthcare regulations
  • For legal, regulatory, or operational purposes

11. Updates to This Policy

Etoile Polyclinic reserves the right to update or modify this Privacy Policy at any time without prior notice. Updated versions will be published on this page with a revised effective date.

12. Contact Information

For privacy-related inquiries or requests, please contact:

Etoile Polyclinic
796 Villa – Jumeirah Beach Road
Umm Suqeim – Jumeirah 3
Dubai, United Arab Emirates

Phone: +971 4 265 9626
Email: info@etoilepolyclinic.ae