Terms & Conditions

Last Updated: May 2026

Welcome to the website of Etoile Polyclinic. By accessing or using this website, booking appointments, or utilizing our services, you agree to comply with the following Terms & Conditions. Please read them carefully before using our website or services.

1. Acceptance of Terms

By using this website, you confirm that you:

  • Are at least 18 years old or using the website under parental/legal supervision
  • Agree to these Terms & Conditions
  • Agree to comply with all applicable laws and regulations

If you do not agree with these terms, you should discontinue use of the website.

2. Medical Disclaimer

All information provided on this website is intended for general informational and educational purposes only.

Website content does not constitute:

  • Medical advice
  • Diagnosis
  • Treatment recommendations
  • Professional healthcare consultation

Patients should always consult qualified healthcare professionals directly regarding medical concerns or treatment decisions. 

3. Appointment Requests

Appointment requests submitted through the website:

  • Are subject to confirmation by the clinic
  • Do not guarantee appointment availability
  • May be rescheduled or adjusted based on clinic operations

Etoile Polyclinic reserves the right to refuse or cancel appointments where necessary.

4. Patient Responsibilities

Patients and website users agree to:

  • Provide accurate and complete information
  • Follow clinic policies and medical instructions
  • Respect healthcare staff and clinic property
  • Attend appointments on time
  • Inform the clinic of cancellations or delays whenever possible

5. Payments & Fees

Treatment fees, consultation charges, and service prices:

  • Are subject to change without prior notice
  • May vary depending on treatment requirements
  • Must be paid according to clinic payment policies

Insurance coverage, if applicable, remains subject to policy approval and provider terms.

6. Intellectual Property

All website content including:

  • Text
  • Logos
  • Images
  • Videos
  • Graphics
  • Branding
  • Design elements

are the exclusive property of Etoile Polyclinic unless otherwise stated.

Unauthorized copying, reproduction, distribution, or commercial use of website content is strictly prohibited.

7. Before & After Results

Any treatment results, photographs, testimonials, or before-and-after images displayed on the website are for illustrative purposes only.

Individual results may vary depending on:

  • Medical condition
  • Skin type
  • Lifestyle factors
  • Treatment compliance
  • Biological response

No guarantee of identical results is provided.

8. Limitation of Liability

To the maximum extent permitted by law, Etoile Polyclinic shall not be liable for:

  • Website interruptions
  • Technical errors
  • Delays
  • Indirect damages
  • Reliance on website content
  • Unauthorized access to user data caused by external cyber incidents

Users access and use the website at their own risk.

9. External Links

Our website may contain links to third-party websites or platforms. Etoile Polyclinic does not endorse or control external content and is not responsible for third-party services or policies.

10. User Conduct

Users may not:

  • Misuse the website
  • Attempt unauthorized access
  • Upload malicious software
  • Violate applicable laws
  • Submit false information
  • Interfere with website functionality

The clinic reserves the right to restrict or terminate access for violations.

11. Privacy

Use of this website is also governed by our Privacy Policy. By using the website, you consent to the practices described in the Privacy Policy.

12. Modifications

Etoile Polyclinic reserves the right to:

  • Modify website content
  • Change services or pricing
  • Update these Terms & Conditions
  • Restrict website access

Changes become effective upon publication on the website.

13. Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates and the Emirate of Dubai.

Any disputes arising in connection with the website or clinic services shall be subject to the jurisdiction of the Dubai courts. 

14. Contact Us

For questions regarding these Terms & Conditions, please contact:

Etoile Polyclinic
Dubai, United Arab Emirates
Phone: +971 4 265 9626
Email: info@etoilepolyclinic.ae